Services and assistance available in the community to help people navigate the current situation (Covid-19)

Email from City for All Women Initiative (CAWI):

Many of our partners are on the front-lines responding to the rapidly evolving circumstances due to COVID – 19. Our partners are reaching out to us with critical information and we deem it important to share this information with our network. Over the next couple of weeks, we will be using our platform to share critical information on services and assistance available in the community to help people navigate the current situation.

If you have information you would like us to include in our updates, please reach out to Khulud Baig at

CAWI Updates

CAWI COVID – 19 Information Sharing – Service Provider Survey

  • To gauge the situation on-the-ground, assess gaps and challenges, and identify the gendered impact of the pandemic in community, CAWI and Alliance to End Homelessness Ottawa have initiated information-sharing surveys for service providers and community organizations.

    The survey will help us bridge gaps in information and strengthen our advocacy for equity and inclusion in COVID -19 response at the local level. Significant research has noted that equity issues are only meaningfully integrated into emergency responses when women and marginalized groups are able to participate in decision making.

    Information from service providers is critical in fine-tuning our on-going local advocacy. Please share this survey among your networks of service providers. We would like to hear from as many community organizations as possible.


Impact of COVID – 19 on Women, Girls and Gender-Diverse people

  • To learn about how women across Ottawa are dealing with COVID – 19, CAWI has initiated a short online form to collect stories from women, girls and gender-diverse people in Ottawa. Our goal is to understand how women from different communities are dealing with challenges posed by the pandemic.

    PLEASE NOTE – This survey is fully anonymous. We are NOT collecting any personal information from anyone. Our core focus is to collect stories and lived experiences on the gendered impact of COVID – 19.


    Please share this form widely in your communities. If you would like to fill this form through the telephone instead, please contact: 613 875 9664

Online Check-ins

  • Considering the impact of social distancing and isolation on the mental health and wellness of communities and to foster our sense of community in COVID – 19 times, CAWI will be hosting 30-minute online check-in on Wednesday April 8 at 1 pm on Zoom online meetings. The check-ins are an opportunity for community members to connect and chat with people across Ottawa.

    To join, please download Zoom and join Zoom Meeting: | Meeting ID: 742 164 2383
    Grocery and Food Supports and Delivery

Delivery Support

  • The United Muslim Organizations of Ottawa-Gatineau (UMOOG), supported by Muslim Family Services of Ottawa (MFSO), has prepared the following form for isolated or vulnerable people of ANY faith, culture, or community in need of free food, supplies, or professional phone / web counselling. Please fill out or share the simple and confidential form and the staff will be in touch with you.
    If you are having difficulty filling out the form, please call them at: 613 686 3922
    If you would like to speak directly to a representative, contact Malika Nouh at 819 576 4966 or Lubna Syed at 613 255 0870
  • Operation Ramzieh is delivering FREE food kits to seniors in need in Ottawa. You can register for the kit online through this link:
    The relief kit includes: granola bars, rice, spaghetti, tomato sauce, a protein (i.e. corned beef), milk, cereal, bread, beans, vegetable soup, carrots, potatoes, fruit, toilet paper
    For more information please visit:
  • Western Ottawa Community Resource Centre is offering grocery delivery and medicine prescription pick up and drop off for free. Call a couple of days in advance for processing time. Phone number: 613 591 3686
    Options: (1) Select items from a pre-made list of staples (food and household necessities), order and pay on-line (2)(3) Sign up for the Meals on Wheels frozen meals program. Deliveries only on Mondays and Wednesdays.
  • Rural Ottawa Support Services is offering free grocery delivery for 55+ or persons with a disability living in Osgoode & Rideau rural wards only. Contact or call 613 692 4697 ext. 241
  • Carefor is currently offering senior support for transportation to medical appointments and grocery delivery. Appointments are available – Contact and CC
  • Food Banks/Cupboards
    A full list of available food cupboards is available on the website: click on Get Food-put address in the search box and hit enter then click on the red pin and the nearest food cupboard location is shown.
    FAMSAC provides emergency food assistance to the communities of Bayshore, Bells Corners, Crystal Beach, Craig Henry, Manordale, and Trend Village. To book an appointment call: 613 820 5428
    Leave a message, your name, number of people requiring assistance and contact information
  • Debra Dynes Family House – Food Bank and Baby Cupboard are available. Call 613 224 3824
    Address: 955 Debra Ave Suite 85
  • Barrhaven Food Cupboard: If you are an existing client, lease call in advance to pick up a food hamper. Call 613 825 4505 and have only one family member come for the pick-up. New clients register in advance by calling 613 825 4505 and leave your name, contact number, address and # of people in the family
    Must be a resident of Barrhaven to access food bank.
    For more information, please email:
    Address: 100 Malvern Drive, Nepean Ontario (Inside the Walter Baker Centre)
  • Caldwell Food Cupboard is serving meals-to-go and food bank hours are Tuesday to Friday 9-noon and 1:00-4:00 pm
    Call: 613 728 1800 for more information
    Address: 1100 Medford Drive Caldwell Family Centr
  • e

Community Resource List

Community organizations across Ottawa have compiled an extensive list of community resources and services to help residents navigate challenges during self-isolation and social distancing. The list has key information on mental health resources, crisis support, critical and urgent health and medicinal supports and urgent transportation needs.

To access the list, please visit:

Gender-based Violence Crisis Support Line

Eastern Ottawa Resource Centre is offering a 24/7 crisis support line for individuals experiencing gender-based violence. The helpline is available in English and French.

For English, please dial: 613 745 4818
For French, please dial: 613 745 3665
Urgent Transportation Needs
Working with other non-profit organizations, the Good Companions and Champlain Community Support Network are coordinating urgent transportation to medical appointments, assessment centres, and food centres/grocery stores for those with financial constraints, transportation difficulties, and/or health and mobility issues.

Services can be accessed by contacting Good Companions website or by telephone at 613 236 0428